Ac­count Sup­port

Open your welcome email and scroll down until you see the “Activate your profile here” green button.

Click the green button, and depending on whether you are already logged into your Passive House Portal account, you will be directed to a new page.

Already logged into the Passive House Portal?
 
 1. Click the activation link in your welcome email to confirm your profile activation and activate your Passipedia profile.

2. A second login screen will open up. Log into the Passive House Portal once more 

3. Go to the "My iPHA Profile" section to personalise your details.

Not logged in?
 
 1. Click the activation link in your welcome email; you'll be redirected to the Passive House Portal login page.

2. Log into the Passive House Portal (or create an account if you don't have one) and activate your iPHA membership and Passipedia profile.

3. A second login screen will open up. Log into the Passive House Portal once more

4. Go to the "My iPHA Profile" section to personalise your details.

• You can up­date your in­form­a­tion as well as your entry in the iPHA mem­ber search by sign­ing in­to the Mem­ber Area with the user name/pass­word (provided in your mem­ber­ship con­firm­a­tion email) and click­ing "Up­date Pro­file". To change your user name and/or pass­word, simply edit the in­form­a­tion in the Pas­si­pe­dia/iPHA lo­gin sec­tion. Here you can also add a de­scrip­tion of what you do, a com­pany logo if you have an or­gan­isa­tion­al mem­ber­ship, and add users in ac­cord­ance with the num­ber of ac­cess keys that come with your mem­ber­ship.

To personalise your profile, open the drop-down menu called “Details” and click on the grey button “Profile.”

Now, your profile overview opens. Under “personal information,” you can fill out all of your profile details.

Other functionalities

In your profile overview, you can find further options:

Organisations & Components

Depending on your membership type and whether you are a manufacturer, you might also find the tabs "Organisations" & "Components" upon your second login. If available, you can manage your organisations and components here. 

iPHA

Under this tab, you can see and edit your iPHA membership information.

Exams & Certificates

Under “Exams & Certifications” your professional certificates and exam registrations will show up automatically. When clicking “Register for an exam”, it will give you the option to choose the type of exam, i.e. Designer, Tradesperson, PHPP Expert, Construction Verifier, Site Supervisor, or Retrofit Expert (for Designers). After you select your exam type, it will lead you to the registration form to be filled out.

Privacy

You can choose your privacy options in the “Privacy” tab. After editing your privacy data, make sure you select “Confirm” to save your choice!

Stay informed

By clicking on the “Stay Informed” tab, you will find a checklist of all the Passive House Institute newsletters; check each box based on what you’d like to receive! Select “Update subscriptions” at the bottom of the page to save your choices.

Your privacy settings can be edited in two different places. Make sure you select ‘Confirm’ after editing your privacy data to save your choice!

1. Edit your privacy options in the green tab that says “Edit References and Privacy Options.”

2. Edit your privacy options in the boxes under the “personal information” section. There, you can find a grey button that says “edit privacy data.”

• To re­set your pass­word, please click "re­set pass­word" on the iPHA Mem­ber Area lo­gin site. Once logged in, you can change your pass­word and user name in your mem­ber pro­file, along with your oth­er pro­file in­form­a­tion. Please note: the pass­word for the iPHA Mem­ber Area is the same as the pass­word for Pas­si­pe­dia. 

• Please note: the pass­word for the iPHA Mem­ber Area is the same as the pass­word for Pas­si­pe­dia.

• We are only re­spons­ible for changes re­lated to your iPHA mem­ber­ship, Pas­si­pe­dia and the Pass­ive House Portal. Con­tact us here.

• For oth­er in­quir­ies con­cern­ing your af­fil­i­ate mem­ber­ship, billing through them, etc. Please con­tact your af­fil­i­ate or­gan­isa­tion of ref­er­en­ce. (Add a con­tact list for our af­fil­i­ates either on the af­fil­i­ate page or our con­tact us page?)